DCW Privacy Policy

We handle your personal data for the purposes described in this policy. Our processing may include the following areas:

Websites
When you visit our websites (www.dcw.dk and www.neuthox.com), we automatically collect personal data from you. The personal data collected includes, among other things:

• Your IP address, operating system and platform, browser type, navigation on the pages, and other information about how you interact with our website.
• Information entered into our contact forms, such as email, name, phone number, and other details regarding your enquiry that you have submitted.
• Information about what you purchase and transactions you make via our website, including your name, address, telephone number, email address, and credit card details.
• Any other personal information you send to us.

We collect personal data about visitors to our websites using cookies. The extent of such collection depends on your acceptance of the different types of cookies (marketing, statistics, and preference cookies).

We use interest-based advertising for our products. If you accept marketing cookies from DCW when visiting our websites, you may be shown DCW advertisements on various other platforms.

We process personal data from visitors to our websites for the following purposes:

• To operate, improve, and optimise the performance and user experience of our websites.
• To collect anonymous feedback and usage data in order to gain a better understanding of visitors and continuously optimise our websites.
• To increase security, correct errors, and prepare statistics.
• To handle the purchase process when you shop via our website.
• To provide personalised advertising (if marketing cookies are accepted).

Social media
To optimise our activities on social media such as Facebook, we use tools such as Lead Ads and Facebook Custom Audiences. We pay the platforms to help us find relevant individuals to target with our advertising and other marketing content. The targeting criteria are determined either by DCW or the relevant social media platform. Such sponsored and targeted ads are marked “Sponsored”. If you click on our posts, we register it.

We are joint data controllers with Meta and Google for the collection of your personal data when you visit, follow/like, or otherwise interact with us on third-party platforms.

Newsletters

When you have agreed to receive a newsletter from DCW, we collect personal data that we use to send you news and other relevant information.

The personal data may include:

• Name, email address, and telephone number.
• Areas of interest in relation to DCW.
• Work-related information, such as your industry, job title, and employer.
• Information about interactions with you, such as your consent to receive the newsletter, the effectiveness of the initiative, and preferences.
• Details of participation in prize draws and competitions.
• Activity on relevant third-party platforms, such as social media (in accordance with your consent/settings on such social media/cookie consent).
• Survey data, such as responses to surveys (when not anonymous), feedback to DCW or DCW employees.

Contact with the company
When you contact us or we contact you based on legitimate interests, we handle personal data about you so that we can enter into dialogue and respond to questions. We will typically process general information such as name, telephone number, and email.

Customers
When you are a customer of DCW or work for a company that is a customer of DCW, we collect personal data which we use to provide you and your employer with relevant information about DCW and DCW products, to process orders and complaints, and for other purposes relevant to the commercial relationship.

The personal data collected and processed by DCW for these purposes include, among other things:

• Personal information, such as your name and language.
• Contact details, such as your (work) address, geographical area, telephone number, and email address.
• Work-related information, such as your industry, job title, employer, and areas of interest.
• Sales-related information (to the extent that such information includes personal data), such as email correspondence, information on sales visits and participation in DCW events, purchase/order details regarding ongoing and previous orders, quotations, delivery addresses, discount schemes, and incentive schemes.
• Information related to customer support, such as email communication, call notes, and information entered in contact forms.
• Transaction and financial information relating to the customer (to the extent that such information includes personal data), such as invoice information, bank details, and information from credit rating agencies.
• Survey and customer satisfaction data (provided they are not anonymous), such as survey responses and feedback to DCW.

The above personal data is collected only to the extent necessary and relevant to the customer relationship and interaction with DCW. As a general rule, we collect your information directly from you or your employer when it forms part of product orders or otherwise involved in the commercial relationship.

We use the relevant personal data to ensure a personalised customer relationship based on your preferences and interaction with DCW. In addition, we use the relevant personal data for the following purposes:

• Customer relationship management, e.g. analysis, administration, and support for the customer relationship going forward.
• Communication and optimisation of marketing and sales activities.
• Planning, execution, and management of contractual relationships with the customer.
• Compliance with legal obligations.

Suppliers
When you work for a company that is a supplier to DCW, we may collect personal data for use in our business relationship.

The personal data collected and processed by DCW for these purposes include, among other things:

• Personal information, such as your name and language.
• Contact details, such as your work address, geographical area, telephone number, and email address.
• Work-related information, such as your industry, job title, and employer.
• Supplier-related information (to the extent that such information includes personal data), such as email correspondence, product information, order information, and warranty claims.
• Transaction and financial information relating to the supplier (to the extent that such information includes personal data), such as invoice details, bank information, and information from credit rating agencies.

The above information is collected only to the extent necessary and relevant to our business relationship and your interactions with DCW. As a general rule, we collect your information directly from you or your employer when it forms part of product orders or otherwise involved in the commercial relationship.

We use the relevant personal data for day-to-day administration in relation to our business relationship, including but not limited to:

• Planning, administration, and processing of invoices.
• Ensuring compliance with legal obligations.
• Administration and enforcement of contractual obligations.

Job applicants

We primarily recruit new employees through a recruitment agency, which also has its own privacy policy. When we receive an application from the agency, or you send an application directly to us, we process your personal data confidentially.